Return policy

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.

Some items are completely non-returnable. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or hygiene items, hazardous materials, or flammable liquids or gases.

Additionally, the following items cannot be returned:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchased items back to the manufacturer.

Partial Refunds (if applicable)
Certain situations may allow only partial refunds (if applicable):

  • Book(s) with obvious signs of use

  • CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened

  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at thespeakermagic@gmail.com.

Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items are non-refundable.

Exchanges (if applicable)
Exchanges are only available for defective or damaged items.
If you need to exchange an item for the same item, send us an email at thespeakermagic@gmail.com and mail your item to:
Bassendorf 21, Deyelsdorf, Deyelsdorf, 181513, Germany

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift voucher for the value of your returned item. Once the returned item is received, a gift certificate will be emailed to you.

If the item was not marked as a gift when purchased, or was sent to the giver, the refund will be sent to the gift giver, and the gift giver will be notified of the return.

Shipping
To return your product, you should mail your product to:
Bassendorf 21, Deyelsdorf, Deyelsdorf, 181513, Germany

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

The time it may take for your exchanged product to reach you may vary depending on your location.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.